Your information, clearly explained

About Mi Tamarindo

Mi Tamarindo is a platform created by a private Costa Rican company.

General location: Tamarindo, Santa Cruz, Guanacaste, Costa Rica. Postal code: 50309.

Information we use

Required information is indicated on each form. You can explore the app without registering; requesting services requires an account and the information needed to fulfill the request.

• Account: your name, phone number, and email for registration; language, preferences, and a profile photo if you choose to add one.
• Services: requests, addresses, schedules, messages, statuses, amounts, payment references, favorites, and ratings.
• Help: support inquiries, conversations with the assistant, and notices related to your account.
• Business, driver, and courier profiles: information and documents provided to review onboarding and manage services.

How we use your data

We use it to maintain your account, coordinate services, manage payments when enabled, answer inquiries, and prevent errors or misuse.

Registration may generate a welcome email. Account recovery takes place separately when you request it. We use cookies and browser storage to maintain your session, remember preferences, and manage changes waiting for a connection.

Location and permissions

The person assigned to a ride or delivery can share their location once or enable tracking while using the app, after granting device permission. They can stop tracking from the service screen or withdraw permission in the browser.

Location is shown to authorized people during the active service. Coordinates older than 24 hours are no longer shown and are deleted when tracking is viewed or updated; deletion exactly at that time is not guaranteed.

Who information is shared with

We share necessary information with the business, driver, or courier handling your request and with authorized Support staff. Full addresses are made available according to participation in the service.

Hosting, access, email, and storage services process information so the app can function. If you use the assistant, your messages, recent conversation, and necessary context may be sent to OpenAI to generate responses.

Waze is the primary navigation option. Opening Waze or Google Maps sends them the selected route. The tracking map uses OpenStreetMap and sends it the coordinates to display.

When payments are enabled, ONVO receives card details directly. Mi Tamarindo retains payment references and statuses, not full card numbers or CVV codes. Some technology services may process information outside Costa Rica.

We do not sell your personal data or use it for targeted advertising. Requests from authorities and security needs are handled as permitted by law.

Retention and deletion

We retain necessary information while you maintain your account and for the time needed to provide services, handle claims, prevent fraud, and comply with legal obligations.

You can update your profile or request account deletion from My account or Support. Deletion removes access and associated data, subject to applicable retention exceptions. Payment providers may retain records in accordance with their own obligations.

Your rights and how to contact us

You can request access, correction, updating, or deletion of your data and withdraw consent where applicable. We handle requests free of charge, verifying your identity and within applicable time limits.

Contact the Mi Tamarindo team through Support. That page provides an email channel accessible without signing in; if you already have an account, you can also use private chat.

Protection and minors

We restrict access to information and use private storage for documents. No system eliminates every risk; relevant incidents are handled in accordance with applicable obligations.

Mi Tamarindo is not intended for children under 13. If we detect data obtained from a minor without valid authorization, we will take steps to delete it.

Policy updates

You can view the current version of this policy on this page.