Clear rules for your services

Your account

Register with accurate information and keep your contact details up to date. Protect access to your device and email, and notify Support if you detect unauthorized use.

Requests and availability

Services are subject to availability and confirmation. Review the business or provider, products, addresses, and schedule before submitting a request. Check its status from your account.

Profiles enabled to receive requests go through an approval process. An informational directory listing does not guarantee availability or a commercial relationship with the establishment.

Prices and payments

Before confirmation, the total amount is displayed, including taxes, delivery, and tips where applicable. Review the total and your request details before accepting.

Payments are made by card only and when that feature is enabled. The app will tell you if payment is unavailable. Do not share card details in chat or make payments requested outside the process shown in the app.

If saving a card is offered and you choose to do so, the payment provider retains a reference for future transactions. This alone does not authorize new charges: each purchase requires your confirmation and may require verification by your bank.

Cancellations and refunds

You can cancel a request from your account when its status allows it. If a payment is confirmed or processing, or the cancel option is not shown, contact Support to review the case.

Claims are reviewed based on the service, payment, and available information. Where a refund is appropriate, it is processed to the original payment method; the time to receive it depends on the payment provider and your bank.

Responsible use

Access may be restricted due to security risks, violations, or legal requirements. You can request a review through Support.

• Treat customers, businesses, drivers, and couriers respectfully.
• Do not use the app for fraud, illegal activities, threats, or discrimination.
• Share only information and documents you have the right to use.
• If you provide services, keep the authorizations required for your activity valid.

Help and customer rights

For inquiries or claims, use Support and include the service reference if available. Do not include passwords, access codes, or full card details.

These terms are governed by Costa Rican law and do not exclude applicable consumer rights. Mi Tamarindo facilitates service coordination; it does not replace permits, insurance, or emergency services.