We are here to help
Get help with your account, orders, rides, deliveries, payments, privacy, or provider registration.
Support
For help with your account or a service, email us with your name, account email, and a brief description of the issue. Do not send passwords, access codes, full card numbers, or CVV codes.
Administration
For administrative inquiries and coordination with businesses, drivers, or couriers.
General information
To learn more about Mi Tamarindo and its services.
Help in the app
If you already have an account, sign in and open the private Support chat. This lets us associate your inquiry with the relevant service without publishing personal information.
Payments, cancellations, and refunds
Include the service number or reference, date, and amount. We will review the service and payment status. Any approved refund is processed to the original payment method and may take time depending on the issuing institution.
Privacy and account deletion
You can request access to, correction of, or deletion of your data by email or through Support in your account. We will verify your identity before handling requests involving personal information.
Safety
Mi Tamarindo is not an emergency service. If there is immediate danger, contact Costa Rica’s 9-1-1. To report an incident within the platform, retain the service reference and contact Support.